Mapping Out the Service Experience.
According to Gibbons (2017), designing a service requires the provider identify the touchpoints that create a
customer’s journey — or rather the “experience of the user.” One tool managers use to understand the
customer journey is a service blueprint (nngroup.com).
https://www.nngroup.com/articles/service-blueprints-definition/
Consider a service experience in your work environment or a personal experience you may have had with a
service provider. Using the service blueprint diagram displayed in the service blueprint article, map out the
customer journey for the service you identified.
The post Mapping Out the Service Experience first appeared on COMPLIANT PAPERS.