After viewing the posted videos on process maps, draw a process map of customer service for Volkswagen Group..
Description
1. Read the following sections in the attached textbook:
– Process Structure in Services
– Process Structure in Manufacturing
– Process Strategy Decisions
– Strategic Fit
– Process strategies for Change
2. Watch the following videos:
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3. After viewing the posted videos on process maps, draw a process map of customer service for Volkswagen Group.
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