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Business Customer Service

Business Customer Service.

For this assignment you determine the worth of what of Automated Car WashWhat is your price? Evaluate
your value proposition based on your price using the equation Value = Personal Benefit minus Cost and
Inconvenience. Further, how will you measure personal benefit, from the customer’s point of view? What
efficient processes can you implement to transform service to meet your value profit?
Price: Thoroughly determined price using all components of the value equation: Value = Personal Benefit
minus Cost and Inconvenience; provided in-depth critical thought for all elements; connection between all
elements can easily be seen. Hiring car wash attendant to build repour, added customer service, and
address any customer concerns. Free Vacuum use for paying customers. (Not physical $ price but the that
of customer satisfaction, being part of the community, and human factor)
Personal Benefit: Clearly provided critical thought and depth to determine how you will measure personal
benefit from your customer’s point of view; detailed and focused.
Processes: Evaluated value equation to determine efficient processes to transform service and meet value
profit; provided in-depth critical thought for all elements; connection between all elements can easily be
seen.

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Business Customer Service

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