SAS / UPS Case

SAS / UPS Case.

Watch the SAS video: https://online.fiu.edu/videos/?vpvid=d00efe55-a3e6-47e8-983e-afe6c77a41bb
Here is a link to how UPS works: https://www.youtube.com/watch?v=pcsk9nEKPGM
Element 1: Answer the following in a well written comprehensive answer (no less than 350 words).

Why does SAS worry about employee attitudes and job satisfaction? Is the investment justified?
Would it make sense for a company such as UPS to use the same techniques as SAS does?
Element 2: Cite a concept/idea/data from the chapter we are covering this week (CH3-CH4) to support your answer. Include the page number in parenthesis and make sure it is clearly explained what you are referring to within the text.

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SAS / UPS Case

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